Service Policies & Disclaimer

Georgia Benefits Support is an independent benefits education, navigation, and support service.

We are not a government agency, law firm, medical provider, or insurance company.

We are not affiliated with or endorsed by the Social Security Administration, Centers for Medicare & Medicaid Services, Georgia Department of Community Health, Georgia Department of Behavioral Health and Developmental Disabilities, Georgia Department of Human Services, or any other government agency.

Government agencies and program administrators make all final decisions regarding eligibility, benefits, approvals, denials, payments, and services.

Depending on the service selected, Georgia Benefits Support may provide:

The specific scope of service depends on the service purchased.

• Benefits education and program information
• Personalized benefits-navigation guidance
• Help understanding notices and benefit-related documents
• Application preparation and organizational support
• Assistance identifying possible programs and resources
• Guidance about administrative processes and next steps
• Preparation for communications with agencies such as SSA or Georgia Medicaid
• Benefits Navigation Sessions
• General information regarding appeals and document organization

Georgia Benefits Support does not:

Information provided through our services is educational and administrative in nature.

• Determine whether a person is eligible for a benefit
• Approve or deny benefits
• Guarantee an application, appeal, waiver, Medicaid determination, or other outcome
• Provide legal advice or legal representation
• Provide medical advice
• Represent customers before a government agency unless a separate authorized arrangement has been established
• Make decisions on behalf of SSA, Georgia Medicaid, DBHDD, DFCS, or another agency
• Guarantee government processing times

The Personalized Benefits Review provides an individualized written review based on the information submitted by the customer.

The review may include relevant benefit programs, general program rules, resources, possible next steps, and questions a customer may wish to raise with the appropriate agency.

A Personalized Benefits Review is not an eligibility determination, legal opinion, or guarantee of benefits.

Document & Notice Review helps customers better understand benefit-related letters, notices, requests, or decisions.

The service may include:

The service does not replace legal advice or legal representation.

Customers are responsible for submitting readable and complete documents and should redact Social Security numbers, bank account information, passwords, and other unnecessary sensitive information.

Uploading a document alone does not constitute purchase of a Document & Notice Review.

• A plain-language explanation of the document
• Identification of important dates or instructions contained in the document
• General information about possible next steps
• Questions the customer may wish to ask the issuing agency

Application Support may include assistance organizing information, understanding application questions, identifying commonly requested documentation, and preparing for submission.

Georgia Benefits Support does not guarantee that an application is complete according to an agency's standards and does not guarantee approval.

Unless specifically agreed otherwise, the customer remains responsible for reviewing, signing, submitting, and following up on their application with the appropriate agency.

30-Minute Benefits Navigation Session — $35

60-Minute Benefits Navigation Session — $60

Benefits Navigation Sessions are individualized virtual sessions designed to help customers understand benefit programs, notices, administrative processes, available resources, and possible next steps.

Sessions are educational and informational and do not create an attorney-client, medical-provider, government-representative, or insurance-agent relationship.

Customers should complete the requested intake information before their appointment so the available session time can be used effectively.

Customers who need to cancel or reschedule a scheduled session should contact Georgia Benefits Support as soon as reasonably possible.

Any cancellation, rescheduling, credit, or refund eligibility will depend on the terms presented during booking or checkout and the status of the service at the time of the request.

If you have questions about cancellation or refund terms, please contact Georgia Benefits Support before completing your purchase.

Prices are displayed before purchase.

Payment may be required before work begins or before an appointment is confirmed.

Payments are processed through the secure payment provider available through the website.

Customers should review the selected service, price, and any applicable discount before completing payment.

Purchasing a service does not guarantee eligibility for or approval of any public benefit.

Because Georgia Benefits Support offers both individualized work products and scheduled services, refund eligibility may depend on whether work has already begun, a document has already been reviewed, or a scheduled session has occurred.

Customers should contact Georgia Benefits Support promptly with refund questions.

Any refund decision will be based on the circumstances of the purchase, the service status, and any terms presented during checkout or booking.

This section does not limit any rights a customer may have under applicable law.

Customers remain responsible for all government and program deadlines.

Contacting or purchasing a service from Georgia Benefits Support does not extend an appeal deadline, application deadline, renewal deadline, request-for-information deadline, or other agency deadline.

If you have an urgent government deadline, contact the appropriate government agency directly when necessary to protect your benefits or appeal rights.

Selecting an urgent deadline on an intake form does not guarantee same-day service.

Guidance is based on the information provided by the customer and information reasonably available at the time of review.

Customers are responsible for providing accurate and complete information.

Missing, inaccurate, or outdated information may affect the usefulness of the guidance provided.

Public-benefit programs are governed by federal and state laws, regulations, policies, agency guidance, funding decisions, and administrative practices that may change.

Georgia Benefits Support makes reasonable efforts to use current official sources, but customers should verify important eligibility requirements, deadlines, benefit amounts, and program decisions directly with the responsible agency.

Georgia Benefits Support may provide general information about an appeal process, help organize documents, or explain notices in plain language.

We do not provide legal representation and do not guarantee the outcome of an appeal.

Customers who need legal advice or representation should consult a qualified attorney or appropriate legal-services organization.

Information submitted through the website is handled according to the Georgia Benefits Support Privacy Policy.

Customers should avoid providing sensitive information that is not necessary for the requested service.

Please review our Privacy Policy for additional information about how information may be collected, used, and handled.

Benefits-navigation services offered through Georgia Benefits Support are separate from insurance sales or insurance services.

Purchasing a Georgia Benefits Support service does not require the purchase of insurance.

Public-benefits guidance provided through Georgia Benefits Support is not conditioned on purchasing an insurance product.

Georgia Benefits Support cannot guarantee:

Final decisions are made by the appropriate program administrator.

• Approval of SSI, SSDI, Medicaid, waivers, SNAP, PeachCare, or another program
• A particular benefit amount
• Placement on or movement from a waiver planning list
• Reversal of a denial
• Approval of an appeal
• Completion of government processing within a particular time

Our website may link to government agencies, nonprofit organizations, healthcare programs, community resources, or other third-party websites.

These links are provided for convenience and education. Georgia Benefits Support does not control third-party websites and is not responsible for their content, availability, decisions, or privacy practices.

Georgia Benefits Support may update these Service Policies as services, website functionality, business practices, or applicable requirements change.

The current version and last-updated date will be posted on this page.

If you have questions about a service, payment, appointment, or these Service Policies, please contact Georgia Benefits Support using the contact information provided on our Contact page.