One of the most common things we hear from families before they reach out is some version of: "I'm not sure what I'd even be signing up for."

That's a fair question. When you're already overwhelmed by the benefits system, the last thing you want is to submit a form and have no idea what happens next.

So here's exactly what happens — step by step.

The intake form asks for basic information about your loved one: their diagnosis, age, living situation, current income and assets, and which programs you're already aware of or have applied for.

It also asks about your situation — what you're trying to figure out, whether you've been denied before, and how urgently you need guidance.

There's no cost to submit. No commitment. No pressure. It's simply the information we need to research your situation accurately.

Once your form is submitted, a real person — not a bot, not an automated system — reviews everything you've shared.

We look at your loved one's diagnosis and functional limitations in the context of SSI and SSDI eligibility criteria. We look at your household income and assets against Medicaid thresholds. We consider which Georgia waiver programs might apply — NOW/COMP, Katie Beckett, GAPP — and what the current waitlist and eligibility situation looks like for each.

We also look at what you've already tried. If you've been denied, we look at why (based on what you've shared) and whether an appeal makes sense.

This is where we do the work that most families don't have time to do themselves.

We research the specific programs that apply to your situation, the exact documentation requirements for each, the realistic timelines you should expect, and the order in which it makes sense to apply.

We don't recycle generic information. Every response is researched fresh for your loved one's situation.

Depending on your urgency level, you'll receive your response within 24 hours (urgent) or 2–3 business days (standard).

Your response will include:

• Which programs to pursue — and in what order
• What documents to gather — specific to each program
• Realistic timelines — so you know what to expect and when
• Your next steps — clear, actionable, and specific to your situation

It's written in plain language. No jargon. No vague recommendations. Just a clear answer to the question: "What should we do next?"

Your response is yours to keep and act on. Some families take the guidance and move forward on their own. Others come back with follow-up questions or want help reviewing their documents before they submit an application.

Either way, you're not locked into anything. The intake form is the starting point — what comes next is entirely up to you.

If you've been putting off reaching out because you weren't sure what to expect, we hope this helps. Submit your free intake form today and get the clarity your family deserves.